General Terms and Conditions – Midwifery Care Group Southeast Brabant

  1. Algemeen, begripsbepaling
    1. General
      Activities organized by Zorggroep Verloskunde Zuidoost Brabant BV. Its sole shareholder is the Coöperatieve Zorggroep Verloskunde Zuidoost Brabant. This is a partnership comprising 16 midwifery practices: Verloskundigenpraktijk In de Kempen; Puur Verloskundig Centrum; Verloskundigenpraktijk Ortus; Viamama Vrouwenzorg; Verloskundigen Geldrop en Heeze-Leende; Verloskundigenpraktijk Asten-Someren; Lux Verloskundigen; Verloskundigenpraktijk de Bron; Verloskundigenpraktijk Clair de Lune; Verloskundigenpraktijk Cranendonck; Neo Verloskunde; Verloskundigenpraktijk Kinderrijk; Verloskundigenpraktijk Linde; Verloskundigenpraktijk Vivre; Vol Verwachting; and Lichtstad Verloskundigen. The cooperative aims to organize primary midwifery care activities that transcend individual practices, thereby enhancing quality and accessibility for clients. A focus on physiology and prevention lies at the heart of these efforts.
    2. Definition of terms
      In these general terms and conditions, the following definitions apply:
      1. Clients: All pregnant women residing in the Southeast Brabant region who wish to use one or more services provided by Zorggroep Verloskunde Zuidoost Brabant BV.
      2. Midwives: Midwives who are part of the Midwifery Care Cooperative Zuidoost Brabant.
      3. Breastfeeding experts: this group consists of lactation consultants, midwives, and experts by experience specializing in breastfeeding knowledge.
      4. Specialized pregnancy instructors: Physiotherapists or exercise therapists specializing in pregnancy.
      5. Services: This concerns educational activities, including information evenings aimed at pregnant women.
      6. Sign-up: Following sign-up via the website, personal data is registered and processed to enable the delivery of requested services.
  2. Formation, implementation, and amendment
    1. Arrangements: Clients are informed about educational activities and courses via midwives, the website www.zorggroepverloskundezuidoostbrabant.nl, and posters and leaflets. Registration and payment are handled via the website. You will receive a confirmation email after registering. Registration is only finalized once payment has been received
    2. Implementation: The client will be notified via email regarding the registration confirmation, as well as the date, location, and time of the selected activity or activities.
    3. Changes: In the event of insufficient registrations for a specific date, the activity in question will be cancelled and rescheduled for a different date. A change of location may also apply, where relevant.
    4. Cancellation: If the client wishes to cancel the selected activity or activities, they may do so by emailing: secretariaat@zorggroepverloskunde.nl. Refunds are available for cancellations made more than 7 days prior to the start date. No refunds are available for cancellations made less than 7 days prior to the start date. In the event of unforeseen circumstances, acute illness on the part of the activity provider, or force majeure, the client will be informed as soon as possible. Zorggroep Verloskunde Zuidoost Brabant BV commits to making every reasonable effort to carry out the scheduled activity, including engaging a different qualified expert or rescheduling the activity to another date.
  3. Rights and obligations
    1. Rights and obligations of Zorggroep Verloskunde Zuidoost Brabant BV.
      Zorggroep Verloskunde Zuidoost Brabant is entitled to full payment of the client contribution resulting from the choice of activities made. Payments must be made via the QR code as soon as possible after registration. Registration is only final once payment has been received. All costs—including legal fees—associated with the collection of outstanding amounts (including interest calculated at the statutory rate) are to be borne by the client and are immediately due and payable. Zorggroep Verloskunde Zuidoost Brabant ensures the deployment of qualified and expert midwives, breastfeeding specialists, prenatal instructors, and coaches. Zorggroep Verloskunde Zuidoost Brabant oversees quality assurance. Zorggroep Verloskunde Zuidoost Brabant maintains a policy regarding damage and liability. The Care Group is insured against liability for damages caused by the activity provider. In the event of damage, the client must notify Zorggroep Verloskunde Zuidoost Brabant in writing within three days of the conclusion of the activity.
    2. Rights and obligations of the client
      Upon registration and payment, the client is entitled to participate in the activities she has selected. Depending on the number of registrations and/or capacity, the proposed schedule and/or location may occasionally be subject to change. The client will be informed of this in a timely manner. Cancellation: If the client wishes to terminate or cancel the selected activity or activities, she may do so via email at secretariaat@zorggroepverloskunde.nl. Refunds are available for cancellations made more than 7 days prior to the start date. No refunds are available for cancellations made less than 7 days prior to the start date. In the event of unforeseen circumstances, acute illness on the part of the activity provider, or force majeure, the client will be informed as soon as possible. Zorggroep Verloskunde Zuidoost Brabant BV commits to making every reasonable effort to carry out the scheduled activity, including by engaging a suitably qualified substitute or rescheduling the activity to a different date.
  4. Policies and regulations
    1. Zorggroep Verloskunde Zuidoost Brabant adheres to the complaints procedure established for clients by the KNOV (Royal Dutch Organisation of Midwives). Please refer to the public website www.knov.nl for details (Guideline on complaints procedures for midwifery practices). In accordance with the WGBO (Medical Treatment Contracts Act) and the WBP (Personal Data Protection Act), Zorggroep Verloskunde Zuidoost Brabant ensures that clients’ data (including automated records) cannot be accessed or overheard by third parties, unless the client has given explicit permission for this. Any disputes of any nature whatsoever shall be adjudicated by the sub-district court judge in Eindhoven or, where a district court has jurisdiction, by the District Court of ‘s-Hertogenbosch.